Quick Summary

• Use the Site responsibly and lawfully.
• Orders can be cancelled or refused in certain cases - details below.
• Returns and refunds are governed by our Shipping & Return Policy.
• These Terms are governed by the laws of the State of Arizona.

- Acceptance of These Terms

By accessing or using the Site, placing an order, or otherwise interacting with Newen Supply Co., you agree to be bound by these Terms. If you do not agree, please do not use the Site.

You represent that you are at least the age of majority in your state of residence and are legally able to enter into this agreement.

-- Changes to the Site or Terms

• We may update the Site, policies, and these Terms from time to time to reflect changes in our business, operations, or legal requirements.
• The "Last updated" date reflects the most recent revision. Continued use of the Site after updates means you accept the revised Terms.

- Orders

• All prices are listed in USD unless otherwise stated.
• Submitting an order is an offer to purchase. We may accept, reject, or cancel orders at our discretion, including for suspected fraud, inventory constraints, pricing errors, or operational limitations.
• If we cancel an order after you have been charged, we will issue a full refund to the original payment method.
• We reserve the right to limit quantities, refuse service, or restrict orders to protect customers and maintain fair availability.

- Payments

• Orders are processed upon successful payment through our secure checkout.
• You agree to provide current, complete, and accurate payment and billing information.
• Taxes, shipping fees, and other applicable charges are displayed at checkout before you finalize your order.
• Unauthorized chargebacks or payment disputes may result in order cancellation and restriction of future purchases.

- Fulfillment & Shipping

• Orders are typically processed within 1-2 business days from Phoenix, AZ.
• Delivery timelines can vary due to carrier delays, weather, holidays, or peak demand. Tracking is provided when available.
• Bulk orders qualify for free shipping - contact us for details before ordering.
• We ship to all 48 contiguous US states via trusted national carriers.

-- Returns & Refunds

Returns, refunds, and eligibility rules are described in our Return Policy. Please contact us directly at info@newensupply.com to initiate any return or refund request. We respond same business day.

Products must be in original, unused condition and in original packaging unless defective. Custom or special-order items may not be eligible for return.

- Privacy & Data Use

Your use of the Site is also governed by our Privacy Policy. By using the Site or placing an order, you consent to our collection and use of information as described in that policy.

We use cookies and similar technologies to enable core site functionality, enhance your experience, and understand site usage.

- Prohibited Use

You agree not to misuse the Site. Prohibited actions include but are not limited to:

• Using the Site for unlawful, fraudulent, or harmful purposes
• Attempting to interfere with site security, availability, or performance
• Harassing, threatening, defaming, or abusing others
• Copying, redistributing, or exploiting Site content without prior written permission

We may suspend or terminate access if we believe these Terms have been violated.

- Intellectual Property

The Site and its content - including branding, text, product presentation, graphics, and design - are owned by Newen Supply Co. or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or otherwise exploit Site content without prior written permission.

- Disclaimers

• The Site is provided on an "as is" and "as available" basis.
• Product specifications, dimensions, and availability are intended to be accurate but are subject to change. Always verify critical specifications before purchase.
• To the fullest extent permitted by law, we disclaim warranties beyond those provided by the manufacturer, including implied warranties of merchantability and fitness for a particular purpose.

- Limitation of Liability

To the maximum extent permitted by law, Newen Supply Co. (including its owners, employees, and partners) will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Site or products purchased through the Site. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

Some states do not allow certain liability limitations, so some of the above may not apply to you.

-- Governing Law & Disputes

• These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.
• Any disputes relating to these Terms or your use of the Site will be brought in the appropriate courts located in Maricopa County, Arizona, and you consent to that jurisdiction and venue.

- Contact Us

Questions about these Terms? Reach out anytime - we respond same business day.

Plain English Summary

• We collect info needed to process orders (contact details, shipping address).
• We use trusted services for payments, shipping, and analytics.
• We do not sell your personal information.
• You can opt out of marketing emails any time and request access or deletion of your data.

- 1. Information We Collect

Information you provide:

• Name, email address, phone number
• Shipping and billing address
• Order details - items purchased, order history
• Messages you send us - support requests and inquiries

Information collected automatically:

• Device and browser data (IP address, device type, browser type)
• Usage data (pages viewed, clicks, time on site, referring URLs)
• Approximate location derived from IP address

Payment information:

Payments are processed by our secure payment processor. We do not store full payment card numbers on our servers. Payment details are handled entirely by the processor to complete your transaction.

- 2. How We Use Your Information

• Fulfill orders: process purchases, payments, shipping, and customer service.
• Operate and improve the site: troubleshoot, maintain, and enhance performance.
• Communicate with you: send order confirmations, shipping updates, and respond to requests.
• Marketing (opt-in where required): send updates when you subscribe or consent. You can unsubscribe any time.
• Fraud prevention and security: detect and prevent suspicious activity or violations.

- 3. Order Fulfillment & Shipping Partners

Orders placed through Newen Supply Co. may be fulfilled through trusted logistics partners. We share the information needed to process and deliver your order - such as your name, shipping address, and items purchased. We do not authorize partners to use your information for unrelated purposes.

- 4. When We Share Information

We share personal information only as needed to run our services, fulfill orders, comply with the law, and keep our operations secure.

• Service providers: payment processors, shipping and fulfillment tools, analytics, and email platforms.
• Legal and safety: if required by law or to protect rights, safety, and prevent fraud.
• Business changes: in connection with a merger, acquisition, or asset sale - we will use reasonable efforts to ensure protections continue.

We do not sell your personal information to third parties.

- 5. Cookies & Similar Technologies

We use cookies and similar technologies to keep the site working, remember preferences, and understand site performance.

• Essential cookies: required for checkout, security, and core site features.
• Analytics cookies: help us understand traffic and improve site experience.
• Marketing cookies: may be used to show relevant ads and measure campaigns where applicable.

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

-- 6. Data Retention

We keep personal information only as long as needed to provide our services, maintain business records, comply with legal obligations, and resolve disputes. Retention periods vary depending on the type of data.

- 7. Data Security

We use reasonable safeguards designed to protect personal information, including encryption in transit via SSL/TLS and reputable commerce infrastructure. No method of transmission or storage is 100% secure, but we work hard to protect your data and take this responsibility seriously.

-- 8. Your Rights & Choices

• Access / correction / deletion: you may request access to, correction of, or deletion of your personal data, subject to legal and operational limits.
• Marketing emails: unsubscribe anytime using the link in our emails or by contacting us directly.
• Cookies: manage cookies via your browser controls.

To submit a privacy request, email us at info@newensupply.com with the subject line "Privacy Request".

- 9. Children's Privacy

Newen Supply Co. is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through our site, please contact us so we can take appropriate steps.

- 10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the "Last updated" date above. Continued use of the Site after changes means you accept the updated policy.

- Contact & Privacy Requests

Questions about this Privacy Policy or how we handle your data? Reach out - we respond same business day.

About Newen Supply Co.

Industrial Hardware.
Phoenix Built. Nation Wide.

Newen Supply Co. is a Phoenix, AZ-based industrial hardware dealer specializing in specialty products across six divisions - marine, roofing, safety, manufactured housing, agriculture, and outdoor living. We connect contractors, builders, farmers, and marine operators with the exact hardware they need, fast.

Why Newen Supply

Service That Earns Repeat Business

We've built our reputation on four things. These aren't talking points - they're the standards we hold ourselves to every single order.

Why Trust Us

Built on Standards. Backed by Credentials.